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Effective Communication Methods in IT Support

Anyone who has any project management experience will know that one of the biggest weaknesses in most companies and projects is communication. I.T. departments are frequently at the centre of a company’s operations and are often under pressure with work load. With companies being very technology based and with everything being produced on computers, the speed at which work can be achieved is phenomenal. A company’s ability to communicate internally and externally can be the difference between success and failure. Let's take a look at some of the ways communication methods in IT support can and cannot work. Different types of communication methods It is strange but communication is often the driving force that causes people to start companies. Companies often need to communicate a new idea or tell about a new product. The heart at the centre of the start- up company is often lost as they become bigger. The relaxed communication styles such as popping round to see the I.T team when something goes wrong is often frowned upon in modern business. The high pressure of modern business means that most communication is done by email. Sometimes people are so busy they only address people by the initial of...
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