Webmaster Blog

Members blog at WebmaisterPro. Covering topics related to online marketing, SEO, web development as well as software reviews.

How to approach unhappy clients on Twitter

Negative customer feedback is something every entrepreneur should be ready to deal with. Realizing that each piece of criticism is actually a great opportunity for learning and improvement is key in turning negativity into an advantage. Part of this involves learning how to respond to unhappy customers on social media. To get you started, here are five tips for handling complaints sent through Twitter. Mind the time Twitter is known for its real-time nature, and this is woven into customer expectations once they decide to send a tweet your way. A report from Lithium Technologies states that 53% of consumers who tweet a brand expect a response within an hour. If the tweet in question is a complaint, things get even more complicated – the same figure rises to a whopping 72%! In short, response time matters. To avoid Twitter disasters in general, remember to track your response time and always respond to tweets sent by your customers in a timely manner. Be honest and transparent If you made a mistake, be open and frank about it. The online community values honesty over backpeddling and excuses. People also hate to see problematic issues go unresolved – when a user posts a...
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Think Prior Jumping In To The World Of Social Media

Social media marketing is not suitable for every business on the earth. Business personnel should keenly explore and analyze that why they need to project their business via social media platforms? What are the expected results of utilizing social media? What will happen if they don’t plunge in to social media marketing? When business personnel are able to answer these questions appropriately, only then they should further plan on setting up their social marketing plan or divert to other platforms. Questions to ponder over when deciding to utilize social media for promoting your business Following are the core questions that every business should take into consideration when attempting to project their business online to millions of users via social media sites or blogs What are the objectives of your business that need to be accomplished via social media website? Most importantly you should set goals and objectives which you need to accomplish via the social media sites. Your business would have numerous goals and objectives, but every goal of the business cannot be accomplished via these sites.pen down all important objectives and purposes and then carefully explore that which are the objectives that can be better achieved via social networking sites....
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How Social Networking Helps Lost Friends Get Together

How Social Networking Helps Lost Friends Get Together Distance and time are often the two biggest reasons we lose touch with people. There are times when we just get busy with other things.That’s certainly a shame, but at a time when there are so many different social networking sites available to us, it doesn’t have to be.There are more ways than ever to illustrate how social networking helps lost friends get together. A Forgotten Feature Social networking has a great many positive connotations behind it. There are so many things we can now do with social networking that we sometimes actually forget that its origins. The beginnings of social networking are largely based on the concept of reuniting old friends. Classmates.com began that concept in 1995. We can do so many things on a site like Facebook, and yet one of the primary reasons why social networking was created in the first place is still a possible use of sites like Facebook and Google+. It’s strange to realize now that some of us actually forget we can even do this in the first place. Bringing People Back Together Through Social Networking You can still indeed find old friends through social networking...
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