Webmaster Blog

Members blog at WebmaisterPro. Covering topics related to online marketing, SEO, web development as well as software reviews.

Customer Communication and Education

Often there are stories related to “customer from hell”, “cheating webmaster”, “web developer disappearance”, etc... Partially there is a lot of truth, but let's not forget that there are two sides in these stories. Practically communication between web developer (company) and customer is extremely important, but what usually happen is that there is misunderstanding, that's why educating the client is important. All the steps that I will describe are absolute necessity to prevent future problems and possibility to do double job. Communication with your Team Every project is related to cost, time-frame, technology choice, scalability, etc... As a team leader you should have the expertise related to all these factors. In web development there are always delays, but sometimes delay on time-frame is related to miscalculation by the company or changing the project too often in the last moment, to fit client requirements. Collaboration between the team is very important, as well as prioritizing the tasks, you simply can't build a house, if you try to put the windows first. Planning and Communication with Customer Especially for brand new web project, creating a detailed outline of what customer want is essential. Document all communication and requirements, to prevent delays. Recently I've...
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