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Members blog at WebmaisterPro. Covering topics related to online marketing, SEO, web development as well as software reviews.

How to approach unhappy clients on Twitter

Negative customer feedback is something every entrepreneur should be ready to deal with. Realizing that each piece of criticism is actually a great opportunity for learning and improvement is key in turning negativity into an advantage. Part of this involves learning how to respond to unhappy customers on social media. To get you started, here are five tips for handling complaints sent through Twitter. Mind the time Twitter is known for its real-time nature, and this is woven into customer expectations once they decide to send a tweet your way. A report from Lithium Technologies states that 53% of consumers who tweet a brand expect a response within an hour. If the tweet in question is a complaint, things get even more complicated – the same figure rises to a whopping 72%! In short, response time matters. To avoid Twitter disasters in general, remember to track your response time and always respond to tweets sent by your customers in a timely manner. Be honest and transparent If you made a mistake, be open and frank about it. The online community values honesty over backpeddling and excuses. People also hate to see problematic issues go unresolved – when a user posts a...
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Don’t be a Twit on Twitter

Social networking is becoming more and more popular and necessary, by the day. It provides you with the great chance to market yourself or your business, for free. Twitter is one of the biggest social media tools that you can use, to get your name out there and let people know who you are. Your success depends solely on your ability to creatively market yourself, and build something people want to follow. It gives you the opportunity to connect with people who have common interests and goals, and create a network from it. There are many different ways that you can use your Twitter account. Some people create parody accounts of popular celebrities or movie characters. Others prefer to keep their twitter profile professional and strictly use it for business. While the purpose of Twitter can vary for each person, there are some unwritten rules that remain the same, for all. Twitter has become an easy way for the everyday person to connect with celebrities, politicians, athletes, and businesses when it would be otherwise impossible. Companies are increasingly dedicating more and more resources to social media for a few reasons. One, it is a great way to reach a target...
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7 Tips For Social Media Etiquette in Your Cubicle

Mark Zuckerberg is no Emily Post. Click the "Help" link at the bottom of a Facebook page and there's nothing about etiquette. Yet many, if not all of us touch bases with various social media at work. Some professionals are in their office cubicles posting on Facebook all day long. Others will occasionally post something on Linkedin. There must be some good baseline etiquette tips regarding the use of social media in the modern office environment. There are. In fact, there are 7, and here they are: 1. Don't Get Yourself FiredIt seems like a no-brainer, and if the boss of your office has circulated a memo discouraging Facebook browsing and tweeting during company time, stick to the rules. However, there is a more subtle side of this issue. Very often the person we are while we're in our office cubicle is different from the person we are when we're away from work. Not long ago, those two personalities could be kept separate more easily. As an extreme example, a woman was fired not long ago when her boss found out that she had an overtly sexual persona in the social media world. This image was contrary to the mission of...
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